![]() Take a look at our payment date and billing date page for more information. ![]() How do I change my payment and billing date? You can download the My O2 app for free, or text MYO2APP to 202.įor information about extra charges that might appear on your bill, take a look at our other numbers and charges page. You can see what you’ve been charged for, when to pay and how to pay. The best way to keep an eye on your bill is to use My O2. These three payments are combined into a single bill total and will come out of your account on the same day. Device plan – the cost of your phone or tablet.Monthly extras – any additional spend outside of your tariff or device costs.Tariff charge – cost of your data, minutes and texts.You can view this on your ‘Summary of Charges’ page in My O2, where you can see your total bill broken down by: Your next bill will be pro rata and might include a charge from your old tariff or airtime charges. If you’ve upgraded your device, your billing date will stay the same. How do I view my first bill? For customers on our new system On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.įor information about extra charges that might appear on your bill, take a look at our Other numbers and charges page. If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. If you've signed up to a non-refresh contract, you’ll see one payment each month. Airtime Plan - the monthly cost of your data, minutes and textsīoth payments will come out of your account on the same day.Device Plan - the cost of your phone or tablet.If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month: Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts. If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your official billing date is usually the date you joined us, and it will be the same every month. You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. How do I view my first bill? For customers on our current system We may ask you to provide your phone number so that we can help you access the most relevant support content. We’re making some improvements to our systems and you may notice some changes once this is complete. And, also see a breakdown of the charges for your Airtime Plan, Monthly Extras or the cost of your Device Plan, on the ‘Summary of Charges’ page. You can view individual device charges assigned to any number on your account. You’ll also still be able to download your bill from the ‘Latest Bill’ page. You’ll be able to see your bill total, your issue date and payment due date. Signing in to My O2 is still the quickest way to view your latest bill. You’ll now see a single bill from O2, where your Airtime Plan and Device Plan charges are shown together as one monthly cost. We’re giving My O2 and how we show bills a bit of a refresh. What will I see on my bill? For customers on our new system dialling *#10# and pressing call (Pay As You Go).calling 4444 free from your mobile (Pay As You Go).If you can't get online, you can see your remaining credit, data, texts and minutes by: Take a look at our understanding your bill page for more information. You can also view your bill in the My O2 app, but you won’t be able to download your bill here - make sure you’re on the My O2 website to download your bill. On this page you can also view, download and print your bills from the last six months. ![]() Click on ‘View latest airtime bill’ to see how your bill is calculated. Once you sign in, you'll see a summary of your bill and payment date on the left-hand side. What will I see on my bill? For customers on our current system If you're a Pay As You Go customer, you'll need to register using: If you're a Pay Monthly customer, you'll be automatically registered. ![]()
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